Okay, so, I wanted to watch something on HBO Max on my Fire TV the other day. I turned it on, found the show I wanted, and hit play. But instead of the show starting, I got this message that said, “Something went wrong.” Great, just what I needed.
First thing I did was check to make sure both the HBO Max app and my Fire TV were up-to-date. I went into the Fire TV settings, and it turned out there was a system update available. So, I downloaded and installed it.
- Then, I went to the apps section and found HBO Max. I checked for updates there too. Guess what? There was one! Updated that as well.
After all that updating, I tried playing the show again. Same error message. Ugh. Okay, time for some more digging.
I figured it might be a connection problem. So I went to the network settings on my Fire TV and checked my Wi-Fi. Everything looked fine, but I decided to restart my router anyway. You know, just to be sure.
While the router was rebooting, I also cleared the cache and data for the HBO Max app on my Fire TV. This is something that sometimes fixes weird app issues.
Finally a breakthrough
After all that, I restarted my Fire TV for good measure. Once it was back on, I opened HBO Max, crossed my fingers, and tried playing the show again. And guess what? It worked! Finally, I could watch my show. Took a little work, but I fixed it. Hope this helps anyone else who has the same problem with HBO.