So, I finally got around to dealing with my New York Times subscription. It felt like it was time to wind it up.
Honestly, I just wasn’t reading it enough lately. Seemed like a waste to keep paying for something I barely glanced at. My routine’s changed, less time for that kind of deep dive reading in the mornings.
Getting Started
First thing, I went to their website. Logged into my account, which took a minute because I always forget which password I used. Found the account section, pretty standard stuff. I looked around for a ‘cancel subscription’ button. Seemed obvious, right?
Well, not quite. Couldn’t find a direct ‘click here to cancel’ link anywhere obvious in the main account settings. They had options to change plans, update billing, pause delivery, but not a simple cancel button.
The Process Itself
I poked around the help section next. Typed in ‘cancel subscription’. That brought up some articles. One of them finally mentioned I’d probably have to chat with customer service or call them. Classic move. They don’t make it easy, do they?
I decided to try the chat first. Didn’t feel like making a phone call. Waited a few minutes for an agent to connect. The person was polite, asked why I was leaving. I just gave my standard reason – not using it enough.
- They asked the usual questions.
- Offered me a discount to stay.
- Asked if I wanted to pause instead.
I just stuck to my guns. Said no thank you, I really just wanted to cancel. Had to repeat it a couple of times, felt a bit like haggling, which is always slightly annoying when you just want to stop paying for something.
All Done
Finally, after confirming my account details again, the chat agent processed the cancellation. They said it would be effective at the end of my current billing cycle. Got a confirmation email shortly after the chat ended, which was good. Always like to have that proof.
So yeah, that’s it. Took maybe 15-20 minutes total, mostly waiting for the chat and going through the retention offers. A bit more hassle than just clicking a button, but got it done. One less thing on the monthly bill.